My battle with BT. The conversation continues…

sadness, phone, sad bear

Hello, BT here. Chapter Two Having asked for help at the end of October Felicity is still unable to access her account with BT. They can take money out of her account each month but she cannot see her bill and what she is paying for. Friday, 12 November 2021. Text: Hello, BT here. Just a quick update on the BT ID fault. We are really sorry about the delay in this repair. The team are currently working on the …

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Dear BT. I would like a little less conversation and a little more action…

home office, coffee, computer

It all began in the dim distant past a few months ago when I was struck by lightning. Well, I wasn’t but my landline telephone was and it and its extensions were rendered useless. I phoned BT to see if they could check the line for me just to confirm I was correct in my assumption. When an engineer arrived he did just that and advised I should purchase a whole new system. A few weeks later I saw on …

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